We take privacy seriously. This policy outlines how we treat personal information.

What personal information do we collect from the people that visit our blog or website?

We collect contact information from visitors of our site through our contact forms and subscription forms.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, visit our website, respond to a survey or marketing communication, click a trackable link in an email, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To create advertising and messages.
  • To communicate with you.

How do we protect your information?

Our website plugins and systems are updated regularly to keep them secure and make your visit to our site as safe as possible. 

We use an SSL certificate to encrypt all personal information that is passed through the site.

Do we use ‘cookies’?

Yes. Cookies are small files that enable the site’s or service provider’s systems to recognize your browser and remember certain information. For instance, cookies can be used to remember and process the items in a shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We use cookies to:

  • Keep track of advertisements.
  • Improve your website experience (e.g. if content was revealed after a specific amount of time on a page, we might show you this content immediately if you return to that page.)
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. 

If users disable cookies in their browser:

If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient may not function properly. 

Cookies for Analytics and Advertising:

We may use analytics software on our site (such as the Google Analytics) to collect non-personally identifiable information about your activities on this website. 

We may also use third-party services to provide such services as conversion tracking and remarketing (such as Google, Perfect Audience, Facebook and Active Campaign). These services use cookies to help us identify the successfulness of our marketing. They also enable us to display adverts and messages to you, on third party websites or in your inbox, based on your engagement with our website or marketing material.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add onPlease note this does not opt you out of being served advertising. You will continue to receive generic ads.

Third-party disclosure

We do not sell or trade your Personal Information to outside parties.

We do use trusted third-party services in operating our business, and at times may transfer your personal details to these services we are using – such as website hosting partners, bulk email providers and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

You can change your personal information:

  • By emailing us
  • By calling us

You can opt-out of email communications:

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with Unsolicited Electronic Messages Act 2007, we agree to the following:

  • Include clear and accurate contact information in emails
  • Give clear instructions on how to unsubscribe
  • Honour opt-out/unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Duoplus
89 Church Road
Hamilton, 3200
New Zealand
admin@duoplus.nz
0800 001 594
From overseas: +64 800 001 594